TAKING BOOKINGS
Franchisees use a booking system called 'Book That In' for all class bookings. Everyone should book in through the website so their name appears on the class list. Children can be added manually if a family doesn't have computer access.

RESPONDING TO ENQUIRIES
Answer the phone personally with a positive, professional mindset. If unavailable, make sure a professional Baby Band voicemail message is set up. Respond to all customer enquiries within 24 hours. Once a customer signs up, send a confirmation email or text with start times and any extra detail about the venue or parking. This is also a good opportunity to mention merchandise and upcoming events.