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Privacy Policy - Baby Band

Last updated: March 2026

 

Introduction

Baby Band (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our website and services.

In summary: we collect only the information we need to run our classes and communicate with you. We never sell your data.

Baby Band is the Data Controller responsible for your personal data.

 

 

Contact Details

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If you have any questions about this policy or your data, you can contact us:

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The Data We Collect

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Personal Data

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We may collect:

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  • Name

  • Email address

  • Phone number

  • Address

  • Booking and class information

 

Children’s Data

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Our services are designed for parents and carers. We may collect limited information about children (e.g. name or age) only where necessary for class participation, and always with parental consent.

 

Usage Data

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We may automatically collect:

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  • IP address

  • Browser type

  • Pages visited

  • Time and date of visits

 

 

How We Use Your Data

 

We use your personal data to:

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  • Provide and manage bookings and classes

  • Process payments and manage attendance

  • Communicate with you regarding your bookings or enquiries

  • Improve our website and services

  • Send updates or marketing (only where permitted)

  • Comply with legal obligations

 

 

Legal Basis for Processing

 

Under UK GDPR, we rely on the following lawful bases:

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  • Contract - to provide services you have booked

  • Legitimate interests - to operate and improve our business

  • Consent - for marketing communications

  • Legal obligation - for record-keeping and compliance

 

 

Booking System (Pebble)

 

We use a third-party booking platform, Pebble, to manage class bookings, payments and customer information.

 

When you make a booking:

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  • Your personal data is processed through Pebble on our behalf

  • Pebble acts as a Data Processor, and Baby Band remains the Data Controller

  • Your data will also be subject to Pebble’s own Privacy Policy

 

We recommend reviewing Pebble’s Privacy Policy to understand how they handle your data.

 

We ensure that any third-party provider we use processes your data securely and in accordance with data protection laws.

 

 

Marketing Communications

 

We may send you information about our classes, events or offers if:

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  • You have opted in, or

  • You are an existing customer and we are contacting you about similar services (soft opt-in)

 

You can unsubscribe at any time using the link in emails or by contacting us.

 

 

Cookies

 

We use cookies to:

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  • Ensure the website functions properly

  • Understand how visitors use our site

  • Improve user experience

 

You can control cookies through your browser settings. Where required, we will request your consent via a cookie banner.

 

For more details, please see our Cookie Policy.

 

 

Sharing Your Data

 

We may share your data with:

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  • Booking and payment providers (including Pebble)

  • Email and communication platforms

  • Professional advisors where necessary

 

All third parties are required to respect your personal data and keep it secure. We do not sell your data.

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International Transfers

 

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

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  • UK-approved Standard Contractual Clauses

  • Transfers to countries with adequacy regulations

 

 

Data Retention

 

We only retain your data as long as necessary:

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  • Booking and financial records: up to 6 years (legal requirement)

  • Enquiries: up to 12 months

  • Marketing data: until you withdraw consent

 

 

Your Rights

 

Under UK data protection law, you have the right to:

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  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent at any time

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

 

Data Security

 

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet is completely secure.

 

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Third-Party Links

 

Our website may contain links to other websites. We are not responsible for their privacy practices.

 

 

Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

 

Contact Us

 

If you have any questions or requests regarding this Privacy Policy, please contact us using the details above.

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