BABY BAND SUPPORT
Head Office is available 8am-8pm for business questions (07789005477, charlotte@babyband.co.uk). Support offices are closed on UK public holidays. Please respond to any Franchise Support communications within 24 hours.

TRAINING
A lot of training happens before you launch. The pre/post-training schedule in your agreement is a starting point, you'll also have ongoing access to online training resources, seminars, and face-to-face or online support meetings with Charlotte and Peter.

INITIAL LAUNCH TRAINING
Mandatory onboarding covering: Baby Band day-to-day operations, Health & Safety compliance, Marketing, Sales and customer service, Managing finances and reporting, Taking bookings, Finding venues, and How to be a great class teacher. Delivered as a mix of theoretical lessons, online videos, and practical training.

KEEPING IN TOUCH
The support team keeps regular contact via monthly check-ins plus ad hoc calls/visits, with weekly contact during your early launch period. We're available to support you regardless of what phase your business is in, drawing on our own experience running Baby Band classes.